For review (remove before publishing): this page now follows your answers of 27 Sep. The live shipping, return and refund policy pages still say otherwise (exchange windows, 10-day refunds) and should be updated to match before this goes live.
Ordering and payment
Order on supermillionhair.in or on Amazon.in. These are the only two places we sell online (where to buy).
- Pay online: UPI, debit and credit cards, net banking and wallets, through our payment partner PhonePe. We never see or store your card details.
- All orders are prepaid online at checkout.
- Prices are shown on each product page and at checkout. All prices include GST.
Bought on Amazon.in? Delivery, returns and refunds for that order are handled by Amazon under its own policies; start from Your Orders in your Amazon account.
Dispatch and delivery
| Dispatch | Orders placed before 2 pm ship the same day; orders after 2 pm ship the next day. |
|---|---|
| Delivery time | 2–7 days, depending on your PIN code |
| Couriers | DTDC, Blue Dart and Shree Maruti |
| Where we deliver | All of India, except certain restricted military areas in Jammu and Kashmir |
| Delivery address | We deliver only to the address on your order, so please check it, including the PIN code and phone number |
Tracking your order
Once your parcel is dispatched, we send the courier's tracking link to you by SMS and WhatsApp, to the phone number on your order. Tracking isn't available inside your account on our website yet.
No message within a day of ordering? Check the number you entered, then WhatsApp us with your order number.
What does shipping cost?
Shipping is ₹90 per order, anywhere in India, and free on orders over ₹2,000. It is shown at checkout before you pay.
Changing or cancelling an order
WhatsApp or call us as soon as possible. We can change or cancel an order until it is dispatched. Cancel before dispatch and we refund you in full within 4–7 working days. Once it has left us, it can't be cancelled.
Returns, exchanges and refunds
Because hair fibers are a personal-care product, we don't accept returns or exchanges once an order has been delivered, including for a shade that turns out not to match. If you're unsure of your shade, WhatsApp us a daylight photo of your roots before you order and we'll suggest one (shade guide).
| Situation | What happens |
|---|---|
| You cancel before we dispatch | Full refund to your original payment method within 4–7 working days, depending on your bank. |
| Payment taken but the order is stuck or shows cancelled | Full refund within 4–7 working days, depending on your bank. |
| Damaged, wrong or missing item | Tell us within 48 hours of delivery (see below) and we'll put it right. |
| Changed your mind after delivery | Sorry, we can't take the product back or exchange it. |
Full terms: return policy and refund policy.
Damaged, wrong or missing items
Sorry about that. Email hello@supermillionhair.in or WhatsApp us with your order number and clear photos of the parcel and product. Please report it within 48 hours of delivery. Once we verify it, we will send a replacement or refund, and we cover the return shipping.
VIP club and offers
Register for the Super Million Hair VIP Club and get 20% off MRP for life on your orders. It's worth joining now: the 20% site-wide discount running today is a limited-time offer, while the VIP discount stays with you.
Frequently asked questions
How do I pay?
Online at checkout: UPI, debit and credit cards, net banking or wallets. All orders are prepaid.
How soon will my order ship?
Orders placed before 2 pm ship the same day; orders after 2 pm ship the next day.
How long does delivery take?
2–7 days, depending on your PIN code.
How do I track my order?
We send the courier's tracking link by SMS and WhatsApp once your order is dispatched.
What does shipping cost?
₹90 per order, and free on orders over ₹2,000.
Do you deliver everywhere in India?
Yes, except certain restricted military areas in Jammu and Kashmir.
Can I return or exchange a product?
We don't accept returns or exchanges after delivery, including for the wrong shade. If an item arrives damaged or wrong, tell us within 48 hours of delivery and we'll replace or refund it. You can cancel for a full refund any time before dispatch.
I bought on Amazon. Who do I contact?
Amazon handles delivery and returns for Amazon orders. For questions about the product itself, you can still contact us.
Contact us
Super Million Hair India · Yayy Beauty Private Limited
Office 24, 4th Floor, B Building, City Vista, Kharadi, Pune 411014
Phone and WhatsApp: +91 84849 43970 · Email: hello@supermillionhair.in
More answers about the product itself are on the FAQ page, or use the contact form.
